PureTNT Policies

Information Covered on this Page

Shipping / Handling Explaination

PureTNT Auctions charges / listed in the auction, a flat fee of $4.50 for most of our auction items. Items charged a different amount ALWAYS have it listed in the auction. Most often items are sent first class mail, occasionally priority ( depending on weight ). Why? You may ask are you charged $4.50 s/h if the postage is only 50 cents, 77 cents or $1.00.

Reason #1 Material expenses to pack your item, everything from tape, bubble mailers, Bubble wrap, boxes and labels .

Reason #2 As a seller based out of California, using a resale permit to sell. I must pay taxes on the estimated retail value of each item I sell. In California, this rate is just a hair under 8%, so for instance on a $10.00 sale, it comes to .80 cents and on a $20.00 to $1.60

Reason #3 For those of you that aren't aware, Pay pal has also begun to charge sellers ( will remain free for buyers ) for use of the service. What sellers are charged depends on the amount of each sale, plus a transaction fee. I accept pay pal payments as a service for my customers, and will continue to do so.. even now that it will no longer be free for me.

Reason #4 Our time is valuable, just as yours is. We have 30-100 auctions a day ending, it is not possible, to run to the post office with 20 wins to stand in line to have them weighed, then come back home and spend 30 minutes sending email to 20 people to give them 'actual' postage. Only to have them add another win a day later and have to do the process again.

Reason #5 Someone must pack your item, address it and then it's off to the post office we go. Gas and time in line.. often 30-45 minutes. During holiday times ( valentines, christmas, mothers day, fathers day, easter ) you can triple the time spent waiting. All of this for the extra dollar and change that the occasional individual will email to ask about...

" I got my item today.. and I love it, however postage was $1.70 and you charged me $3.20, I would like a refund for the $1.50 overcharge. "

I often am tempted to drop my professional manners and tell them...

Your Sale was $20.00
Tax = .................1.60
Materials =.........1.00
Pay Pal fee = .....1.00
Gas = ...................50
P.O. Line = .......1.00
My time ............8.50
ebay fees..............75
Grand total .....34.35

My time = the time spent packing your item ( 5 minutes ) time spent driving to the P.O. (15 minutes) time spent in line at the P.O. ( 30 Minutes ) all multiplied by $10.00 an hour
I Only charged you $ 20.00 = $4.50 s/h =$24.50 Total.

So as I see it... you owe ME $9.85 !

Your auction wins are always combined and shipped for the same fee.

I hope I have adequately explained the reasons for the flat fee.

For orders shipped outside of the US:
An additional $5.00 is required to cover the cost of international registered mail.

If you have any further questions, please email me.Trish

Accepted Payment Methods

Personal checks welcome but held till cleared before merchandise is shipped, M.O.s, Cashiers Checks and PayPal also accepted. Shipping days are Tuesdays & Fridays. Insurance ( optional - please specify on your print out with payment $1.10 for each $50 of value. Seller is not responsible for lost items if insurance waived.) email questions welcome and encouraged as ALL sales are final.

Non-Payment Policy

I expect the high bidder/s to honor their bid ( This means PAY ) within 10 business days. I will honor my part and ship promptly.

Due to recent high numbers of deliquent payments, past 30 days. Seems we have been far too generous... We have had to begin filing the NPB ( Non Paying bidder warnings ) with ebay promptly on the 11 day, which gives you just 10 more days to pay before ebay puts a permanant mark on your record, which can effect your ability to shop on ebay in the future. We follow up with negative feedback stating you did not pay for your item timely. And we report those that then file retaliatory negatives. It's sad.. but necessary, we currently have 40 people with payments more than 30 days late.. that's not acceptable, if we shipped that late, you would certainly give us a negative.

A $5.00 fee is added to all invoices over 3 weeks overdue, as it takes additonal manpower to file non paying bidder complaints with ebay , get contact info , make long distance phone calls to request payment and post negative feedbacks. Don't bother to complain about this fee when it gets charged to you, as three weeks is plenty of time to have paid, when the auction clearly states payment is due within 10 days.

We charge a $25.00 fee for checks returned to us for any reason. Non-suffient funds, account closed etc. If this fee isnt paid promptly along with your original amount due on your auction. The auction will be treated as a non-paying bidder, as well as PureTNT pursuing the bad check to fullest extent of the law, via collections, small claims and any other method at our disposal.

Please keep in mind that all negative repercussions can be avoided by simply paying for auctions on time.

Return Policy

Items damaged in transit by the postal service will not be refunded or exchanged. Bidders waive insurance at their own risk. Items that ARE insured and damaged in transit must have claims filed with the USPS, we will assist as best we can with the process by providing you the green insurance card given to us at the time insurance is paid for and placed on the item being shipping ( providing buyer has paid for insurance ) USPS requires the buyer to file the claim.

If your item is defective, we will exchange it, should we not have another in stock, your money will be refunded. Buyers need to email for approval before returning any item. As we inspect EVERY item before shipment, and have only in all our auctions had only one item not stand up to ordinary use for which it was intended.

Product Metal Content

All items are Sterling Silver unless other wise noted. If you have allergies and need to know where the silver in question is from, please email us directly and we will provide additional country info that we have.

 

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If you need to pay by personal check or Money order, please email us ( Orders@PureTNT.com ).

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